Direct Report Evaluations Your Name* First Last Direct Report's Name* First Last Joy*Direct report shares joy - intentionally, thoughtfully and enthusiastically. While everyone has a rough day, they bring a great attitude to the table and help build team morale.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Please explain your selection:Serve*Serves the company, their team and guests respectfully and resourcefully.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Please explain your selection:Action-Oriented*Is action-oriented - overcoming obstacles and seizing opportunities.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Please explain your selection:Grit*Does what it takes for the company and team to be successful. This may look like working long hours at times, being persistent with an issue, etc.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Please explain your selection:Eager*Eager to improve - a coachable learner. They are constantly seeking to be better.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Please explain your selection:Gets It*Understands the ins and outs of their position and how it relates to the overall success of Swell Spark.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Please explain your selection:Wants It*Genuinely wants their role. They enjoy their job and it's obvious in their daily work.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Please explain your selection:Capacity*They have the knowledge, skills and abilities along with mental, physical and emotional capacity to be successful in their role.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Please explain your selection:Additional NotesIs your Direct Report a Store Manager?* Yes No Store Manager: Additional CriteriaManagement is critical to company success! Please evaluate your direct report on the following, if they are a store manager. Administrative Tasks*Attends meetings on time and contributes regularly. Completes administrative tasks, including cash management, on time and accurately.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Employee Satisfaction*Employees are supported by the Manager with intentional training and communication. Employee issues and concerns are addressed timely and fairly. Manager helps employees understand the big-picture and explains the “why.”Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Customer Reviews*Store rarely, if ever, receives a 3-store or less review. Manager monitors reviews and responds promptly and professionally. Negative reviews are tracked and issues from reviews are addressed through changes in store operations.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Labor Metrics*Manager demonstrates proficiency in planning weekly schedules, anticipating sales and making cuts to meet labor goals, as established by direct supervisor.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Store Appearance*Store aligns with brand standards thanks to Manager’s enforcement of cleaning lists, daily operations and maintenance needs. Maintenance requests are clearly communicated and addressed by the Manager.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Company Policy & Communication*Manager follows company policy and enforces policies as a Swell Spark leader. Company goals and direction are communicated to staff and demonstrated to guests. Any issues with company policies are communicated and addressed to ensure company alignment.Does Not AttemptMeets Some ExpectationsMeets Most ExpectationsMeets All ExpectationsExceeds ExpectationsRedefines Role(s)Please explain your selections*Swell Spark Company EvaluationSwell Spark aims to provide extradorinaiy shared experiences for our employees as well as our customers. What can we do to make your experience as an employee of Swell Spark extraordinary?I have access to the resources including but not limited to - tools, technologies, and personnel that is required to fulfill my duties to the best of my ability:*12345Are there additional resources or tools that you need to fulfill your duties to the best of your ability?How happy are you working under the Swell Spark umbrella?*12345What do you like about Swell Spark? How do you think Swell Spark can improve as a whole?
